Refund Policy

Last updated: June 16, 2026

How to Start a Return

1. Contact us first through our support page: https://blinkgood.com/pages/support or reply to your order confirmation email.
2. Include your order details – your order number or receipt helps us locate your purchase quickly
3. Tell us what happened (optional) – whether it's damaged, not what you expected, or you'd just like to try something different

Once we review your request (typically 1–3 business days), we'll contact you back. Please don't send items back without contacting us first — we won't be able to process unrequested returns.

30-Day Return Window

Please initiate and ship your return within 30 days of delivery. The 30-day window runs from your delivery date, not your order date.

Note: Some carrier return labels may automatically expire after 14 days of being issued. If it's been more than 14 days since you received your label but you're still within the 30-day window, just reach out and we'll provide a fresh one.

Order Changes and Cancellations

Because BlinkGood apparel is made to order, please reach out as soon as possible if you need to change or cancel an order. Email us at support@blinkgood.com with your order number, and we'll do our best to cancel or change it as long as production hasn't started. Once an order is in production, we're unable to change or cancel it — but you're still covered by our 30-day return policy.

Return Condition Requirements

Wellness Products (Blink Deck™, Blink Token™, Notebooks, Journals)

Items should be complete with all components, packaging, and materials included in the original order.

Apparel

Apparel must be returned in the following condition to be eligible for a refund or exchange:
Unworn and unwashed
Unaltered — no modifications, tailoring, or customization
Original tags or labels (if any) still attached
Free of odors, stains, or signs of wear

Items returned outside of these conditions may not be accepted. If we receive an item that does not meet return condition requirements, we will contact you to discuss options.

Apparel Products

BlinkGood apparel is manufactured on a print-on-demand basis — each piece is made individually when you order. The following terms apply specifically to apparel returns.

30-Day Returns on Apparel

We accept returns on apparel within 30 days of delivery, subject to the condition requirements above. This includes returns for sizing. We want you to feel good in what you wear — if the fit isn't right, we'll work with you.

Sizing

Returns for sizing are accepted within 30 days of delivery in unworn, unwashed, tag-on condition. We recommend consulting the size chart on the product page before ordering. If your size isn't right, reach out — we're happy to arrange a replacement in the correct size, or process a return. Exchanges are handled by returning the original item and placing a new order for the correct size (see Exchanges section below).

TikTok Shop and Third-Party Marketplace Purchases

If you purchased BlinkGood apparel through TikTok Shop or another third-party marketplace, your return may be initiated through that platform's buyer protection program. BlinkGood's return policy remains available as a backstop — contact us at support@blinkgood.com if the platform's process doesn't resolve your issue. See the Third-Party Retailer Purchases section below for additional terms.

Bundle and Multi-Item Returns

If you purchased a bundle or promotional multi-item product, you may return individual components. Your refund will be adjusted to reflect the standard (non-bundle) price of the items you keep, based on pricing at the time of your original order. If returning part of a bundle reduces your order below the free shipping threshold, the original shipping cost will be deducted from your refund.

Discounts, promotional codes, and special offers have no cash value and are not transferable.

Third-Party Retailer Purchases

This Refund Policy applies only to purchases made directly through blinkgood.com. If you purchased BlinkGood products through an authorized retailer or marketplace (including TikTok Shop), your return and refund rights are governed by that retailer's or platform's policies. Please contact them directly for assistance. BlinkGood is available as a backstop — reach us at support@blinkgood.com.

Event & Pop-Up Purchases

Products purchased directly from BlinkGood at pop-up shops, events, or markets are covered by the same 30-day return policy described above. A valid receipt or proof of purchase is required. All returns must be initiated through our support page; we are unable to process returns at the event location itself. Refunds for event purchases will be issued to the original payment method used at the event. If your purchase was made through an event partner or third-party retailer, their return and refund policy will apply.

Return Shipping

We provide free return shipping for all approved returns within the United States. International returns may be subject to additional costs.

Once your return is approved, we'll send you a prepaid return label. Where possible, returns may be consolidated or processed in the most sustainable way available — this does not affect your refund timeline, which begins once your return is received and inspected.

BlinkGood is not responsible for returns lost or damaged in transit if the provided return label is not used.

Privacy Notice for Written Materials

This section applies to journals, notebooks, and other written materials only — not to apparel returns.
We welcome returns on journals and notebooks because we want you to find the right tools for your practice. However, if you've written personal information in returned items, please know that you're returning them at your own discretion regarding any personal content.

Returned items may be handled by various parties in our fulfillment process, donated, recycled, or disposed of as needed. We cannot guarantee confidentiality of personal information written in returned items after they leave your possession. We encourage you to remove or cover any sensitive personal details before returning written materials.

What We Can't Accept Back

While we're flexible with most returns, some items can't come back to us for safety and practical reasons:
Perishable goods (food, flowers, plants)
Custom or personalized items made specifically for you — such as custom-engraved or monogrammed items. Note: BlinkGood apparel is subject to our standard 30-day return policy (see Apparel Products section above), not this exclusion.
Personal care products (beauty items, hygiene products)
Hazardous materials (flammable liquids, gases)
Digital products (downloadable content, quiz results, virtual services) — these cannot be returned once accessed
Gift cards
Final sale items (as marked at time of purchase) — not eligible for return, exchange, or refund, except where required by law
Apparel that has been worn, washed, altered, or returned without original tags (see Return Condition Requirements above)

Questions about whether your specific item can be returned? Just ask us — we're happy to clarify.

Damaged or Defective Items

Received something that doesn't look right? Please contact us within 30 days of delivery if anything is defective, damaged, or incorrect.

Our approach to making it right:
Individual card issues (Blink Deck™): May be eligible for replacement through our Card Care Promise Policy
Product defects: We'll provide replacement components when possible (like a new deck box or specific damaged cards) rather than requiring return of the entire product
Significant damage: Full product replacement or refund as appropriate
Full replacement: If you prefer a complete replacement, we'll honor that within 30 days of delivery
Apparel issues: Wrong item received, significant misprint, or damage prior to delivery — contact us and we'll make it right

This approach lets you keep using your BlinkGood products while we resolve any issues, and it's better for our planet too. We'll work with you to find the right solution.

Defect claims must be reported within 30 days of delivery. Once approved, defective items (or components) must be returned within 14 days of receiving return instructions. Claims not completed within this timeframe may be closed.

Exchanges

The quickest way to get exactly what you want is to return your current item and place a new order for what you'd prefer. This ensures you get the fastest shipping on your new selection and applies to both wellness products and apparel (including size exchanges).

Partial Refunds / Individual Components

Within single products (such as individual cards from The Blink Deck™), we do not issue partial refunds for components. If a specific component is defective (e.g., a misprint), we'll make it right under our Card Care Promise Policy with a replacement component, closest-match edition, or upgrade option. If these solutions don't work for you, you're welcome to return the full product within our 30-day return policy.

International Returns

European Union customers: You have the right to return your order within 14 days (minimum by law). As part of our policy, we extend this to 30 days.
All international customers: Please contact us before returning anything internationally — we'll help coordinate the most efficient process.
Products can be returned only in the country where purchased unless otherwise required by applicable consumer law.

How Refunds Work

Once we receive and inspect your return, we'll let you know if it's approved. Most returns are processed quickly, and you'll hear from us within a few business days.

Refunds include the full purchase price plus any applicable taxes paid. Original shipping charges (if any) are non-refundable.

Refunds for international purchases will be issued in U.S. dollars. Exchange rates and fees are determined by your payment provider.

Approved refunds are automatically processed to your original payment method within 10 business days. Keep in mind that your bank or credit card company may take additional time to post the refund to your account.

We do not charge restocking fees for returns.

If more than 15 business days have passed since we approved your return, please reach out to us through our support page — we're here to help track things down.

Gifts

If you received a BlinkGood product as a gift, refunds are issued only to the original purchaser's payment method. If you'd like to exchange a gifted item, please contact us through our support page and we'll help find the best path forward.

Questions?

Our team is always ready to help with any return questions or concerns. Contact us through our support page at https://blinkgood.com/pages/support and we'll get back to you promptly.

Thank you for being part of the BlinkGood community.

Policy Updates

We reserve the right to modify this return policy at any time. Changes will be posted on this page with an updated "Last updated" date. Policy changes apply to purchases made after the effective date of the change.